BENGALURU: Amazon India said it is looking to hire 20,000 seasonal or temporary roles for customer support services in India. This is on top of the 50,000 seasonal roles it had announced for the supply chain and delivery network in May. Most of these jobs will be work-from-home in a location approved by Amazon as part of its ‘virtual customer service’ that will cater to India as well as its global markets.
According to posts on LinkedIn by Amazon India, the responsibility of ‘uninterrupted internet connection’ and a ‘work-like’ environment would be the responsibility of the candidates.
These jobs would pay an individual anywhere between Rs 15,000-20,000 per month based on location and role, according to a person involved with Amazon’s hiring process. The new temporary positions, typically for three to six months, are being created to meet the higher demand being anticipated by the company in the next six months and to address the higher volume of traffic.
This would be done in multiple languages like English, Hindi, Tamil, Kannada via multiple tools like email, chat, social media and phone. For now, the openings are in Hyderabad, Pune, Coimbatore, Noida, Kolkata, Jaipur, Chandigarh, Indore, Bhopal and Lucknow.
These hirings would be gradual in nature and the same would accelerate near the festive and holiday season in India and the US, where Amazon is seeing higher demand. In India too, e-commerce firms have seen good demand from customers after the government allowed all goods to be sold online last month.
Of the 50,000 temporary roles announced in May for India, the bulk of the hiring is still underway.
“A small chunk of the announced roles have been filled so far. Delivery is the only space which is seeing good demand for people but such a large volume of hirings picks up before a major sale event or festive season like Diwali,” the person mentioned above said. Amazon’s joint venture with the Patni group, Frontizo, employs over 1,000 offering customer support services in multiple languages. Prior to the JV, a large volume of customer care calls were handled from markets like London.
TOI reported last year on Frontizo setting up a new facility in Panchkula, Haryana to double down on its localisation push to offer customer support in local languages.
“We estimate that customer traffic will further scale up over the next six months with the onset of Indian and global holiday seasons,” Akshay Prabhu, director– customer service, Amazon India, said in a statement. A percentage of the temporary roles might be made permanent by the end of the year.
Amazon India did not respond to TOI’s query related to Sunday’s announcement.
The company has over 1 lakh workers in delivery and supply chain and over 65,000 employees across businesses including e-commerce in India. In January, Amazon CEO Jeff Bezos, during his India visit, had said the company aims to create 10 lakh jobs–directly and indirectly. So far, Amazon India has claimed to have created seven lakh jobs directly and indirectly in the last seven years.