At airport lounges, pre-packed meal boxes have already replaced buffets, to prevent spread of coronavirus. Other flyers largely stick to home-cooked food. The attendant anxiety that comes with travelling amid the pandemic has altered the gastronomic scene at airports, but in the case of Indian airports, the sale of immunity boosters seems to have taken off.
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Curcumin and Vitamin C drinks might not beat caffeinated beverages like tea and coffee, but in the past two months they have gained in popularity at various metros, says Gaurav Dewan, chief operating officer, Travel Food Services (TFS), which runs about 300 food outlets across various metro airports. There is a certain pattern to food preferences at metros though. “Haldi Doodh is the third largest selling beverage at Delhi airport and so is Tulsi-Mint Shikanji at Kolkata airport. Predictably, Rasam is popular at Chennai airport. Immunity boosters have been doing so well, we’ve been thinking of bottling and marketing it,” he said.
Another meal that has picked up sales across India’s airports during the pandemic is curd rice. “It’s a light meal, its healthy and fermented. Among our south Indian fare, curd rice used to account for only 2-3% of sales in pre-Covid times, now it accounts for over 15-20% and is sold throughout the day,” he says. Among food items that have dropped in terms of preference are non-vegetarian meals. “We don’t know whether it’s related to Covid or the changed customer profile,” he said.
The pandemic has forced a mix of new menu options and technology onto the airport food scene.
The manner of ordering food has changed as well. It’s common to now find employees walking around with iPads to help people order food. Scan a QR code, read the menu, choose the item, pay online and collect the order from the outlet. Akshara Pratap, a student who boarded a Delhi-Mumbai flight two weeks ago said: “Hardly any passengers were ordering or having meals. But quite a few were having beverages, probably tea or coffee. We were curious about contactless order and so I bought a cappuccino. But most eateries inside the terminals are still closed.”
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At lounges, the new normal translates to pre-packed meals in spill-proof boxes. Pradip Somani, a frequent flyer on the Mumbai-Delhi route said, “In June, I travelled for the first time after lockdown was imposed. I stepped into the lounge at Mumbai airport to kill time and not to eat, as buffets are known to aid the spread of Covid. I was surprised to find a boxed meal of paneer, rice and roti instead. Other passengers too were rather okay with the new normal reality of boxed meals in lounges.”